Frequently Asked Questions

Everything you need to know about our sustainable essentials.

What materials do you use in your clothing?

We prioritize the planet by using GOTS-certified organic cotton, TENCEL Lyocell, recycled nylon, and ethically sourced Merino wool.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items in their original packaging. Please note that for hygiene reasons, underwear cannot be returned unless the seal is unbroken.

Are your factories ethically certified?

Yes, we only partner with factories that ensure fair wages, safe working conditions, and no child labor, often holding certifications like SA8000 or WRAP.

How should I care for my Organic Basics?

To extend the life of your garments and reduce environmental impact, we recommend washing at low temperatures (30°C), using eco-friendly detergent, and air-drying.

Do you offer carbon-neutral shipping?

Absolutely. We partner with carriers that provide carbon-offsetting programs to ensure every delivery made to your doorstep is carbon neutral.